CANCELLATION & RESCHEDULE
CANCELLATION
1. Photo Shoot booking can be cancelled up to Fourteen (14) days before prior to the shoot date for a 100% refund.
2. You may cancel up to Seven (7) days in advance of the date and time of the reservation for a 50% refund.
3. Within Seven (7) of the shoot date and time, all sales are final and there is no refund for cancelled shoots.
For proposal booking packages that include a planning session with the photographer, cancellation after these planning services have been rendered will be refunded the balance of the shoot fee minus the 50€ planning session fee.
A service fee of 10 % or PayPal fees will be deducted from any refund minus any bank charges occurred in receiving and returning the deposit.
The reservation deposit is refundable only in the following cases :
- Extremaly Bad weather
- Hospitalisation
BAD WEATHER
In case it rains we will keep the Photo Shoot. We will provide you with a nice and colorful umbrella and we will have the streets on our own.
Payment is not refundable because of bad weather however, we will try to rearrange (with no guarantee) an alternative day and time for the photo shoot. However, please consider the photo shoot in an alternative location or in the rain!
If it rains a lot we could change the appointment depending on our availability. If you could not change the time, either you decide to do it in the rain or we cancel and you get your money back (in this case you need to cancel minimum of 60 min before the starting time).
A service fee of 10 % or PayPal fees will be deducted from any refund minus any bank charges occurred in receiving and returning the deposit.
RESCHEDULE
The fee for permitted changes, within Seven (7) days of your shoot date and time, is charged at 50€. Please note that we cannot guarantee we will be able to make changes after your initial reservation is set. If we cannot, you will have the option to maintain the existing reservation or to cancel as set forth in sections (1) (2) and (3) above. Rescheduling includes any changes to date, time and location.
SHOOTS CHANGED AND CANCELLED BY PHOTOGRAPHER
We will make every reasonable effort to provide the services in accordance with the descriptions provided on our website. Although it is unlikely that we will have to make any changes to your booking or cancel confirmed bookings, we reserve the right to do so should it become necessary or advisable. If we must cancel your booking, we will either provide you with a credit that you may use towards another booking or a full refund at our discretion.
COVID CANCELLATION & REBOOKING POLICY
For all portrait sessions, a 30% non-refundable retainer is due at booking. This retainer is non-refundable but is transferable to another date within two years of your original session date should you have to cancel your trip due to Covid.
Though we hope you won't have to cancel, if you do - you'll be able to reschedule your session within that two-year window at the same package price you paid at the time of booking. The second half of your payment will be delayed until we have a new session date confirmed.
If you decide to cancel your session completely, your 30% non-refundable retainer remains not refundable and becomes the cancellation fee. Cancellation must be made in writing or email.
WEDDING CANCELLATION
Wedding packages: a non-refundable 30% retainer is due immediately to book and hold the date of your event and also serves as a cancellation fee. The remaining balance may be broken up into multiple payments and is due (4) weeks before the date of the wedding.
A service fee of 10 % or PayPal fees will be deducted from any refund minus any bank charges occurred in receiving and returning the deposit.
LATER FEES
If you arrive late for your session, any time that has passed from your original start time will be forfeited, and you may shoot for the remainder of the time you have booked. The number of photos delivered may be adjusted to reflect the actual time spent together. You may add additional time if the photographer is free; add-on time is charged at a rate of 150€ per 30 mins.
Should you wish your photographer to wait for you to arrive beyond the time your session was set to end, the extra waiting time will be charged at a rate of 50€ per 15 minutes, on top of any fee for an extension of the shoot (add-on shoot time is charged at 150€ per 30 minutes).